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PRIVACY POLICY

Last updated: 18 May 2025

West View Park Homes Ltd ("we", "our", or "us") is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect any personal information you provide to us via our website, application form, or other means of communication.

1. Who We Are

West View Park Homes Ltd
Company Address: 32 (C/O LJY Accountants Ltd), Polwarth Gardens, Edinburgh, EH11 1LN, United Kingdom
Email: info@westviewparkhomes.com

2. What Information We Collect

We collect and store the following personal information when you submit an enquiry or application:

  • Full names (including middle names)

  • Title (Mr, Mrs, Miss, Ms)

  • Contact details (email address, phone number)

  • Date of birth

  • Nationality

  • Occupation and employment status

  • Income and benefit details

  • Current and previous addresses

  • Guarantor details

  • Information about pets, children, and household members

  • Any relevant credit history (e.g., CCJs, IVAs, or bankruptcy)

  • Any other information you provide on our application form or through direct communication

3. How We Collect Your Data

We collect your personal data when you:

  1. Complete an enquiry or contact form on our website

  2. Submit a tenancy application

  3. Communicate with us via email or phone

4. Why We Collect Your Data

We collect your data for the following purposes:

  1. To respond to your enquiries

  2. To assess your suitability for a tenancy

  3. To carry out referencing and background checks

  4. To manage tenancies and provide customer support

  5. To send occasional updates or newsletters (only if you opt-in)

5. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Contract: Processing is necessary for tenancy applications and agreements

  • Consent: For email newsletters or optional updates

  • Legitimate Interest: To respond to enquiries and maintain tenancy records

  • Legal Obligation: For regulatory or deposit protection compliance

6. Do We Share Your Data?

We do not currently share your data with third parties for marketing purposes.

 

In the future, we may use services such as Mailchimp to manage newsletters or referencing agencies for tenancy checks. If we do, we will ensure these providers are GDPR-compliant and only process your data under our instruction.

7. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, misuse, or disclosure. Access is limited to staff who require it for operational reasons.

8. Cookies

We do not use cookies or tracking technologies on our website at this time.

9. Your Rights

Under the UK GDPR, you have the right to:

  1. Access the personal data we hold about you

  2. Request correction of inaccurate or incomplete data

  3. Request deletion of your data where applicable

  4. Object to or restrict processing

  5. Withdraw consent (if processing is based on consent)

  6. Lodge a complaint with the Information Commissioner’s Office (ICO)

 

To exercise any of these rights, please email us at: info@westviewparkhomes.com

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